Privacy and Confidentiality Thank you for visiting the Comfort Experts website ("the Site") operated by Comfort Experts Trading Establishment. Our Site respects your privacy and strives to protect your personal data. To learn more, please read the Privacy Policy below.
This Privacy Policy explains how your personal data is collected and used (under certain circumstances). It also outlines the procedures in place to safeguard your information. Finally, this policy details the choices available to you regarding the collection, use, and disclosure of your personal data. By visiting this website directly or through another site, you agree to the practices described in this policy.
Protecting your data is very important to us. Therefore, your name and other information relating to you will be used as described in our Privacy Policy. We will collect information only when necessary or directly relevant to our dealings with you.
We will retain your data in accordance with the law or use it for the purposes for which it was collected.
You can browse the site without providing any personal information. Your identity remains anonymous throughout your visit and is only revealed if you have a personal account on the site, which you access using a username and password.
The data we collect. 1
We may need to collect your information if you wish to place an order for an item from our website.
We collect, store, and process data necessary to track your purchase from our website, to address any potential claims that may arise later, and to provide you with our available services. We may collect personal information including, but not limited to, your name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile phone number, fax number, payment details, payment card details, or bank account details.
We use the information you provide to process your requests and to offer you the services and information offered on our website that you have requested. Furthermore, we will use the information you provide to manage your account with us, to verify your online financial transactions, to audit website downloads, to identify website visitors, and to develop and personalize website page designs and/or content for users. We conduct various demographic research projects and send you relevant or requested information, such as information about products and services, unless you have opted out of receiving such communications. We may also contact you via email to provide details about other products and services if you wish. If you prefer not to receive any promotional or marketing communications, please opt out at any time.
We may give your name and address to a third party for the purpose of delivering your purchase order to you (for example, a delivery person or supplier).
Our international network agent manages online financial transactions. All you need to do is provide accurate and truthful information to the agent or website, keep it up-to-date, and inform us of any changes.
We may store details of your current order on our website, but for security reasons, we cannot retrieve them directly. By logging into your account, you can view information and details of your past and upcoming orders. You can also manage your address details, bank details, and any newsletters you have subscribed to. You are required to maintain strict confidentiality regarding your personal data and not make it available to any unauthorized third party. We are not liable for any misuse of passwords unless such misuse is due to our own error.
Other uses of your personal information
We may use your personal information for surveys and market research, with your consent, for statistical purposes, while ensuring its complete confidentiality. You have the right to withdraw your consent at any time. We do not share any responses with any third party. Your email address will only be disclosed if you choose to participate in competitions. We keep survey responses completely separate from your personal email address.
We may send you information about us, our website or other websites, our products, sales, special offers, newsletters, and other information related to our group companies or partners. If you do not wish to receive this additional information (or any part of it), please click the "unsubscribe" link in any email we send you, and we will stop sending you this information within seven business days (every day except Fridays, Saturdays, and Saudi Arabian national holidays) of receiving your notification. We will contact you if any information is unclear.
We may use some data, while maintaining full privacy and confidentiality on the site, for other purposes, including verifying users' locations and tracking their visits to the site or links in emails they subscribed to, and providing that anonymized data, which does not allow for your actual personal identification, to third parties such as publishers. However, that data will not lead to your personal identification (because it is anonymized).
competitions
For any competition, we use the data to notify the winners and to advertise our offers. You can find more details about the terms and conditions of entry for each individual competition.
Third parties and website links
We may transfer your information to other companies in our group or to our agents and contractors to assist us with transactions related to your business, in accordance with the terms of this Privacy Policy. For example, we may use a third party to help us deliver products to you, collect payments from you, use your information for statistical and marketing research purposes, or assist our customer service team. We may also need to share information with a third party to protect against fraud and reduce credit risk. If our company, or part of it, is sold, we may be required to transfer our databases, which include your personal information. Except as otherwise provided in this Privacy Policy, we will not sell or disclose your personal data to any third party without your prior consent unless necessary for the purposes set out in this Privacy Policy or if required to do so by law. This website may contain third-party advertisements, links to other websites, or frames from other websites. Please be advised that we are not responsible for the privacy policy of any third party or the content of those policies applied on other websites, as well as we are not responsible to any third party to whom we transfer your data in accordance with the privacy policy.
2. Cookies.
Accepting cookies is not a requirement for visiting the site. However, please note that you cannot use the shopping cart functions or order any items without enabling cookies. Cookies are small text files that allow our server to identify your computer as a unique user when you visit certain pages of the site. Your browser stores these files on your computer's hard drive. Cookies can be used to detect your Internet Protocol (IP) address, saving you time when you are on or about to visit the site. We use cookies to ensure your convenience when browsing this site (for example, to remember your identity when you want to modify your shopping cart without having to re-enter your email address) and not to obtain or use any other information about you (e.g., for targeted marketing purposes). You can configure your browser to not accept cookies, but this will limit your use of the site. Please be assured that our use of cookies does not involve any personally identifiable information or viruses. If you would like to learn more about these cookies, please visit http://www.allaboutcookies.org. For information on how to delete cookies from your browser, please visit http://www.allaboutcookies.org/manage-cookies/index.html. This website uses Google Analytics, a web analytics service provided by Google. To analyze how users use the website, Google Analytics relies on cookies, which are text files placed on your computer. Google will transmit the information generated by cookies about your use of this website (including your IP address) to servers in the United States, where it will be stored. Google will use this information to evaluate your use of the website, to report website activity to website operators, and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law or if a third party processes the information on Google's behalf. Google will not associate your IP address with any other data it holds. You can refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that you will not be able to use the full functionality of this website. By using this website, you consent to Google using your data as described and for the purposes detailed above.
3. Safety
We use appropriate security technologies and procedures to prevent unauthorized or unlawful access to, loss of, or destruction of your information. When we collect data through the website, we store your personal information on a database within a secure server. We use firewall systems on our servers. When we collect payment card details electronically, we protect them using encryption, such as Secure Sockets Layer (SSL), making it difficult for any intruder to decrypt your information. However, we cannot guarantee 100% security. We strongly advise you not to send all your credit or debit card details when communicating with us electronically and without encryption. We place physical, electronic, and procedural safeguards directly in the collection, storage, and disclosure of your information. Our security procedures sometimes require us to ask you to verify your identity before we disclose your personal information. It is your responsibility to protect your password and your computer from unauthorized use.
4. Customer rights
If you are concerned about your data, you have the right to request access to the personal data we hold about you or have previously provided to us. You also have the right to request that we correct any errors in your personal data, free of charge. Furthermore, you have the right to ask us, at any time, to stop using your personal data for direct marketing purposes.
Our online store (COMFORT EXEPRTS) welcomes you and informs you that below you will find the terms and conditions governing your use of this store and all the legal implications arising from your use of the store's services via this online platform. Any person's use of the store, whether as a consumer of a service or product, or otherwise, constitutes their acceptance and agreement, with full legal capacity, to all the terms and conditions of this agreement. This agreement confirms your commitment to its terms and conditions and applies to all types of transactions between the consumer and the store. This agreement becomes effective and binding upon your acceptance and registration with the store, in accordance with Article 10 of the Saudi Electronic Transactions Law.
The above preamble is an integral part of this agreement. Below you will find the meanings and definitions of the key terms used in this agreement:
1- (The store) This definition includes all forms of online stores, whether it is an electronic application, a website on the World Wide Web, or a physical store.
2- (Consumer) The person who engages in e-commerce with the desire to obtain the products or services provided by the store through its electronic platform.
3- (The Agreement) This term refers to the terms and conditions of this Agreement, which govern and regulate the relationship between the parties to this Agreement.
1- The consumer acknowledges that he has the legal capacity, according to Sharia and regulations, to deal with the store, or that his age is not less than eighteen years.
2- The consumer agrees that if he violates this article, he shall bear the consequences of this violation before third parties.
1- The store’s commitment to consumers is to provide (the service or product).
2- The store may provide other services such as after-sales services or other related services, depending on the nature and type of (service or product) required by the consumer.
1- The consumer is obligated to use the store’s electronic platform in accordance with public morals and the regulations in force in the Kingdom of Saudi Arabia.
2- When purchasing a service or product from this store, the consumer undertakes not to use this service or product in a manner that violates public morals and the regulations in force in the Kingdom of Saudi Arabia.
By applying for membership in this store as a user, you agree to disclose specific information and choose a username and password to use when accessing the store's services. By doing so, you agree to the following:
1- You are responsible for maintaining the confidentiality of your account information and password, and you agree to immediately inform this store of any unauthorized use of your account information with the store or any other breach of your confidential information.
2- The store shall in no way be liable for any loss that may be incurred by you, directly or indirectly, morally or materially, as a result of disclosing the consumer’s name or password information.
3- You commit to using your account or membership with the store yourself, as you are fully responsible for it. If someone else uses it, this is evidence that you have authorized them to use the store in your name and on your account.
4- You agree that when using the store, you will use it with all seriousness and credibility.
5- You agree to disclose true, correct, up-to-date, complete and legal information about yourself as required during registration with the store and you agree to update your data if it changes in reality or if the need arises.
6- Our store is committed to handling your personal information and contact details with complete confidentiality.
7- If it becomes clear to the store that you have disclosed information that is untrue, incorrect, outdated, incomplete, illegal, or contrary to what is stated in the User Agreement, the store has the right to suspend, freeze, or cancel your membership, store, and account on the platform, without prejudice to the store’s other rights and legitimate means of recovering its rights and protecting other consumers.
8- In the event of non-compliance with any of the above, the store management has the right to suspend or cancel your store or membership or block you from accessing the store's services again.
Steps to delete your account from the app:
Important notes:
Additional tips:
Using these simple steps, you can easily delete your account from the app.
1- The parties to this agreement agree that communication will be via the email address registered on the platform.
2- The consumer agrees that all agreements, declarations, statements and other communications provided to him electronically are equivalent to their written counterparts, and are a self-standing argument, in meeting regulatory and legal needs.
3- The consumer agrees to be contacted and notified of any provisions relating to this agreement or to dealings with him through the store management broadcasting general messages sent to all consumers or to specific users of the store.
1- If any article or clause in this agreement is canceled or becomes invalid, such cancellation or invalidation shall not affect the validity of the remaining articles, clauses, rules, and provisions of this agreement, which shall remain in full force and effect until further notice from the store management.
2- This agreement - which is amended from time to time as required - constitutes the mechanism for working, understanding and agreement between (the consumer) and (the store).
3- The store may charge some consumers fees depending on the offers, products or services they request, or on the fees or taxes imposed by the state on the nature of the product or service.
4- The store reserves the right to add, increase, decrease or deduct any fees or expenses under the terms and conditions of the User Agreement, from any consumer, regardless of the reason for their registration.
1- The store, through its partners, provides a payment and settlement system in the store, which can be done entirely online through the payment options available on the store or through any payment method that the store provides from time to time.
2- The store is committed to setting the price of the service or product it offers in its store according to the commonly accepted market value.
3- The store is obligated to provide invoices, receipts, and delivery notes for all amounts and profits generated in its store, and is obligated to give the consumer an invoice for their purchase of a service or product.
4- The store is committed to providing the accounting specifications commonly accepted in its online store, in accordance with the provisions of this agreement, and in light of the legal, economic, commercial and regulatory interests in this arrangement.
1- The intellectual property rights of the store are fully owned by the store, whether they were owned by them before or after the establishment of this electronic platform.
2- The consumer respects the intellectual property rights of the store, including the store's name, words, logos, and other symbols belonging to or displayed on the store, as all rights associated with the store's name are fully owned by the store's intellectual property.
1- The store undertakes to conduct its business through this electronic platform in a regular manner and in accordance with the regulations in force in the Kingdom of Saudi Arabia, and in accordance with the provisions of this agreement.
2- The store shall not be liable for any claims arising from errors or negligence, whether caused directly, indirectly, incidentally, by the consumer, or by a third party such as shipping companies.
3- (The store name), its employees, owners, and those who represent them are committed to ensuring that the (product or service) is sound, legitimate, and authorized in accordance with the laws and regulations of the Kingdom of Saudi Arabia and is used for legitimate purposes.
The store may suspend or cancel a consumer's membership or restrict a consumer's access to the platform's services at any time, without notice, for any reason, and without limitation.
This User Agreement is governed by and construed in accordance with the laws, regulations and legislation in force in the Kingdom of Saudi Arabia, and is subject in full and completely to the regulations in force with the authorities in the Kingdom of Saudi Arabia.
If any provision or clause of this User Agreement is canceled or becomes invalid, such cancellation or invalidation shall not affect the validity of the remaining provisions and clauses of this User Agreement, which shall remain in effect until further notice from the store management.
This User Agreement - which may be amended from time to time as necessary - constitutes the User Agreement, operating mechanism, understanding, agreement, and contract between the store and the consumer. Both parties to this agreement agree that the following shall be taken into consideration:
1- Arabic is the language to be used when interpreting the provisions of this agreement, or when translating it into another language.
2- All prices displayed for the store’s services or products may be modified from time to time.
3- The promotional or marketing offers that the store may put forward are temporary offers, as the store has the right to modify or stop these promotional or marketing offers at any time.
4- The parties to this agreement are committed to dealing with each other in a manner that does not violate the Sharia rules, regulations and laws in force related to the nature of the transaction between the store and the consumer.
5- This User Agreement may only be terminated by a decision issued by the store management.
Steps to delete your account from the app:
Open the app: Make sure you are logged into your account.
Go to the Account tab: Look for the "Account" or "Settings" tab in the app.
Log in (if necessary): If you are not already logged in, enter your username and password.
Click the "Edit Account" button: Look for the "Edit" or "Manage Account" button.
Scroll down the page: you will find your account information, including your username, email address and other details.
Click the "Delete Account" button: This button is usually located at the bottom of the page or near other account options.
Read the warning carefully: Make sure you read the warning that appears on the screen. This warning will remind you to permanently delete all your account data.
Click "Confirm Deletion": If you are sure you want to delete your account, click the "Confirm Deletion" button.
Important notes:
Account deletion is irreversible: Once deletion is confirmed, all your account data will be permanently deleted.
Make sure to save any important data before deleting your account: you will not be able to access this data after deleting your account.
If you encounter any problems deleting your account: Please contact the app support team for assistance.
Additional tips:
Change your password: If you are concerned about the security of your account, you can change your password.
Email notification: You can also email the app support to request that your account be deleted.
Using these simple steps, you can easily delete your account from the app.
Steps to delete your account from the app:
Important notes:
Additional tips:
Using these simple steps, you can easily delete your account from the app.
