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A Saudi institution, our goal is your comfort by choosing the best comfort products to change your life for the better Mattresses - felt - pillows - mattresses A subsidiary institution of Mazaya Al Ma

Privacy policy

Privacy and Confidentiality Thank you for accessing the Raha Experts website (the “Site”) which is operated by the Raha Experts Trading Est. Our website respects your privacy and seeks to protect your personal data. To find out more, please read the privacy policy below.

The Privacy Policy explains how we collect and use your personal data (under certain circumstances). It also mentions the procedures used to ensure the privacy of your information. Finally, this policy sets out the choices available to you regarding the collection, use and disclosure of personal data. By visiting the Website directly or via another website, you agree to the practices described in this Policy.

Protecting your data is very important to us. Therefore, your name and other information relating to you is used in the manner described in the Privacy Policy. We will collect information as necessary or if it is directly necessary to our dealings with you.


We will retain your data in accordance with the law or use it for the purposes for which it was collected.


You can browse the site without having to provide any personal data. Your personal identity remains anonymous throughout your visit to the site and is not revealed unless you have a special electronic account on the site that you access using your username and password.

The data we collect.1

We may need to collect your information if you wish to place an order for an item from our site.


We collect, store and process data necessary to proceed with your purchase from our site to secure any potential demands that may arise later, and to provide you with the services available to us. We may collect personal information including, but not limited to, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile phone number, fax number, payment details, payment card details or bank account details.


We use the information you provide to enable us to process your requests and to provide you with services and information displayed on our site that you request. In addition, we will use the information you provide to administer your account with us, to verify your online financial transactions, to audit data downloads from the Site, to identify website visitors, and to develop and customize website page designs and/or content for users. We do various demographic research, and send useful or requested information to the user, for example information about products and services, if you do not object to being contacted about it. We will contact you via email to provide you with some details about other products and services if you wish, and if you would prefer not to receive any promotional and marketing communications, please opt out of this option at any time.


We may give your name and address to a third party in order to deliver your purchase order to you (for example, a delivery operator or supplier).


Our international network agent manages online financial transactions. All you have to do is provide information that is accurate and not misleading to the agent or the site, and you should keep it up to date and inform us of changes.


We may be able to store the details of your current order on our website but cannot retrieve them directly for security reasons. By logging in to your account on the site, you can view the information and details of your purchases that you have requested or will soon submit. You can also manage your address details, bank details and any newsletter you have subscribed to. You should also undertake to deal with strict confidentiality when accessing your personal data, so as not to make it available to an unauthorized third party. We are not responsible for misuse of passwords unless such misuse is our fault


Other uses of your personal information

We may use your personal information in opinion polls and marketing research, based on your wish, for statistical purposes while ensuring its strict confidentiality, and you have the right to opt out at any time. We do not send any answers to any third party. Your email address is not disclosed unless you wish to participate in the competitions. We keep survey answers in a place completely separate from your private email.


We may send information about us, the Site, our other sites, our products, sales, offers, brochures, etc. in connection with our group companies or partners. If you do not wish to receive this additional information (or any part of it), please click on the "unsubscribe" link in any email sent to you, and we will stop sending you this information within seven working days (every day except days Friday, Saturday and national holidays in the Kingdom of Saudi Arabia ) from receiving your notification. We will contact you to inquire about information when it is not clear.


We may use some data, while maintaining complete privacy and confidentiality on the site, for other purposes including checking the whereabouts of users and following their visit to the site or links contained in the e-mail while they sign up to receive it, and to provide such anonymous data, which does not allow your personal identification actual, to third parties such as publishers. However, this data will not identify you (because it is not personally identifiable).


competitions

In connection with any competition, we use the data to notify winners and to advertise our offers. You can find more details about the conditions for participation in each competition separately.


Third Parties and Links to Websites

We may transfer your information to other companies in our group or to our agents and contractors to assist us with related transactions in accordance with the terms of the Privacy Policy. For example, we may use third parties to help us deliver products to you, receive payments from you and use them for statistical and marketing research purposes or to assist our customer service team. We may need to share information with a third party in order to protect against fraud and reduce credit risk. And in the event that our company or part of it is sold, we may have to transfer our databases that include your personal information. Other than as set out in this Privacy Policy, we will not sell or disclose your personal data to a third party without your prior consent unless it is necessary for the purposes set out in this Privacy Policy, or if we are required to do so by law. The Site may contain advertisements for third parties, links to other websites or frames of other websites. Please note that we are not responsible for the privacy policy of any third party or the content of those policies applied in other sites, and we are not responsible for any third party to whom we transfer your data in accordance with the Privacy Policy.

Cookies2.

Acceptance of cookies is not a prerequisite for visiting the site. However, we point out that it is not possible to use the "basket" functions on the site and order any purpose without enabling cookies. Cookies are small text files that allow our server to identify your computer as a unique user when visiting certain pages of the Site. Your browser stores these files on your computer's hard disk. Cookies can be used to discover an Internet Protocol (IP) address, which saves you time when you are on the site or want to visit. We use cookies to ensure your convenience when browsing this website (for example to remember your identity when you want to modify your shopping cart without having to re-enter your email address) and not to obtain or use other information about you (eg for targeted marketing purposes). You can set your browser not to accept cookies, but this will limit your use of the Site. Please be assured that our use of cookies does not contain any personal or private information and is virus-free. If you want to know more about these cookies, see http://www.allaboutcookies.org or if you know how to delete them from your browser, see http://www.allaboutcookies.org/manage-cookies/index.html. This website uses Google Analytics, a service provided by Google to analyze web pages. To analyze how users use the Site, Google Analytics relies on cookies, which are text files placed on your computer. Google will transmit the information generated by the cookies about your use of this website (including your IP address) to servers in the United States where it will be stored. Google will use this information to evaluate your use of the Website, to prepare reports for Website operators on its activity and to provide other services related to Website activity and Internet use. Google may also transfer this information to third parties if required to do so by law or if a third party processes the information on Google's behalf. Google will not associate your IP address with any other data it holds. You can refuse the use of cookies by selecting the appropriate settings on your browser but please bear in mind that then you will not be able to take advantage of the full functionality of the website. By using this website, you agree that Google will use your data in the manner and for the purposes detailed above.


3. Safety

We use appropriate security technologies and procedures to prevent any unauthorized or unlawful access, loss or destruction of your information. When we collect data through the Site, we store your personal information on a database within a secure online server. We use firewall systems on. Our servers and when we collect payment card details electronically, we protect them through the use of encryption, such as Secure Sockets Layer, so it is difficult for a hacker to decrypt your information since we cannot guarantee 100% protection. We strongly advise you not to send all credit or debit card details when communicating with us electronically and without encryption. We place direct physical, electronic and procedural safeguards on the collection, storage and disclosure of your information. Our security procedures sometimes require that we ask you to verify your identity before we disclose your personal information to you. It is your responsibility to protect your password and your computer from any unauthorized use.

4. Customer's rights

If you are concerned about your data, you have the right to request access to the personal data we hold about you or have previously transferred to us. You have the right to ask us to correct any errors in your personal data and this is done free of charge. You also have the right to ask us, at any time, to stop using your personal data for direct marketing purposes...